What Is An Andromeda C‑CAT?
A C‑CAT (Client-Centric Action Team) is a dedicated team that includes two Remote Service Techs, and one or more IT Field Techs whose activities are curated by an Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. (It's really the cat's meow for your IT needs!)Your business depends on technology that simply works.
If you are ready for peace of mind, a dedicated team monitoring, updating and managing your network and, most importantly, if you are ready to get rid of IT headaches once and for all, it's time to make the move to Managed IT Services with Andromeda: the premier IT Service company in the Chicago, IL area!
6 Ways Andromeda Does Managed IT Service Better
100% Live & Local Support
Andromeda's team is completely staffed by local technicians near Chicago, IL. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!
Dedicated Account Teams
You deserve a team that truly understands your business and your needs. That is why Andromeda introduced Client-Centric Account Teams (C‑CATs). As an Andromeda managed IT services client in Chicago, you'll have a dedicated account team. An assigned team means one point of contact as well as assigned technicians that are personally acquainted with your network and the unique needs of your business.
Done Right The FIRST Time
Nothing is more frustrating than believing an issue is resolved only to find that the work was only half finished or the problem wasn't actually fixed. We understand this which is why we monitor each ticket and track "Re-Open" work. We are proud to share that our "Re-Open" percentage is less than 2% on all open tickets.
Built-For-You Solutions
Every business is different. We get that, which is why we customize our managed service agreements to fit the needs of each client. With multiple support packages and add on services, we will find a Cloud or On-premises IT solution that works for you.
One Call – Multiple Technologies
Never waste time playing phone tag between different vendors again. Not only do we provide Managed IT support services in Chicago; between Telecommunication, Access Control, Security Cameras, Burglar Alarm Systems and Web Development/SEO, our team has you covered.
Close The Communication Loop
Nobody enjoys being left out of the loop. During business hours EVERY single call is answered live. We respond to emails within 2 hours or less and if your desired contact happens to be unavailable,
phone calls are returned within one hour.
Just call: 312-469-5700 or fill in the Request Form below:
- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system). Learn more about Co-Managed IT options
- Reliable "go to" solution provider for the occasional break-fix issue (Service Desk and dispatchable techs)
^
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Chicago, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
An Informed Client is a Great Client
At Andromeda, we know that—armed with the right information and timely advice—our clients can achieve much more with their data IT network systems than just "maintaining the status quo". As part of that program, we provide regular webinar updates like this one below to make keeping up on important matters fast and painless for you:Executive Summary
We have extensive experience in all aspects of networking:
- Managed IT Services Support in Chicagoland
- Computer LANs
- Computer WANs
- Computer VPNs
- Computer Network Switches
- Data Backup/Business Continuity
- Data Network and Voice Wiring
- Wireless Networks
- Remote Access
- Multiple Locations
- VoIP
- Web/Email Hosting
We can implement and maintain every part of your business network.
If you need:
- Managed IT Services Support in Chicago, IL
- Data Network Setups & Cloud Services in Chicagoland
- Computer Networking in Chicago, IL
- IT Tech Support in Chicago, IL
- Install Servers, Firewalls, Data Security in Chicago, IL
- Internet Network Setup in Chicagoland
- Firewall Network Security in Illinois
- Remote Office data networks in Chicago, IL
...this is where you
need to be!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
February 28, 2024
Why you should have a network security assessment at least once per year
Let's face it – our digital world is under constant attack and your corporate network is one of the biggest targets out there. Why? Because it also tends to be an easy mark. Year after year we see large scale attacks against corporations, but did you know that the majority of cyber incidents occur against small business? Ask yourself, when was the last time you had a professional network security assessment? We'd like to share why assessments are an important piece of the multi-layered approach to cyber security for your business.
Let's start by stating something that you might not expect a tech company to express. At some point, your network and computer systems WILL BE breached by some type of cyber attack. No amount of effort or software can protect you 100%. The key is to take as many steps as you can to make it less likely you will be hacked or more realistically, take as many steps to ensure that a breach can do no real or sustainable harm to your business. No approach on the market can guarantee you will never be breached and if you run into an IT firm or product that tries to make this guarantee...run for the hills because "it just ain't" true.
Now, there are the obvious steps that you can take to protect yourself and make it harder on the criminals:
- good Email habits
- anti-malware software
- firewalls
- employee training
- a professional Disaster Recover (DR) plan/device
However, there is another tool in the arsenal that you should use regularly and that is an annual (at minimum) Network Security Assessment.
How Is A Network Security Assessment Done?
Your IT support company can do an assessment; they should then give you a risk report displaying areas that need to be tightened up. If your IT company does not perform these, it may be time to start looking into someone new. Cyber threats are more prevalent every day and it is important to partner with an IT company that recognizes this and protects your business accordingly.
We find that our assessment usually uncovers security threats and holes; even when a business has the right practices and has done their research. Cyber security is a daily battle. When we run our assessment we use the results to constantly improve the defenses of our clients. And that is why, like most things in tech, an assessment should be a regular event.
The Network Security Assessment Is Done. What’s Next?
The network security assessment itself is not the only thing to request though. It is equally important to make sure that your firm supplies you with a report of their findings. This report should be simple to understand, contain an overall score and give you a breakdown of each issue found, along with how serious those specific issues are. Ask for an action plan detailing fixes for any issues that are found. Why go through the assessment if you aren't going to DO anything with the data?
How important and helpful are these reports? We are an IT company with a background protecting our partners from risk, we place protections in place for our partners and still find ways to improve our customer cyber safety every time we run an assessment.
Why? Because cyber security is a dynamic, ever changing landscape and you need to proactively search for issues. Don't let yourself learn the hard way. You never want to discover there is a hole in your cyber security by way of an attack or breach.
Interested in a Network Security Assessment?
If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding the cyber security protections necessary for your business, a network security assessment with Andromeda is a great place to start.
This post appeared first on Andromeda's WeNetwork.com/tech/ats-blog/ web page.
Mar 25, 2024
If the thought of "chatting" with artificial intelligence seems alien to you, you might be surprised that you're already doing this on various platforms. Don't you pay your electric bill over the phone or use a department store's convenient online chat service to return that damaged package? Countless sites now employ conversational AI for high volumes of basic requests and let live representatives focus on complex customer interactions.
Here's how thinking machines replicate human agents for happier clients and employees.�
What Is Conversational AI?
Cognitive conversational AI is a mind-like mechanism. It observes trends and patterns within fairly detailed processes, such as filing a customer return. The AI copies the process to mirror how humans interact, thanks to its machine learning algorithms that constantly process new data.�
With ever-evolving information and natural language processing (NLP) that "understands" customers, AI sorts through its information bank to provide the correct answers. For example, the system may draw from:
- Phone calls
- Automatic speech recognition
- Advanced dialog management that responds to voices
- Cognitive science principles to provide input and output values
Is it any surprise that conversational AI technologies already have an industry market value in the billions? It's offering convenience, customer service, and value to busy companies and the people they serve, and everyone's paying attention.
Some Benefits of Letting AI Do the Talking
Could your business leverage artificial yet highly effective ways of facilitating customers' requests and fulfilling their daily needs? Your own experiences as a customer may confirm that customer support is much more productive with AI.
Personalized Experiences
If you've ever had to explain a concern to one agent after another, you understand the frustration your customers may face. AI solutions reduce repetition. There's less back-and-forth since AI can scan previous chats and other historical data to formulate personalized responses and solve problems.
Much More Information
AI collects data from various platforms, from social media to chats. The architecture understands customer preferences and makes recommendations that customers appreciate.�
Less Waiting Time
Customer service starts the moment an automated service indicates a wait time. Wait too long, and upset customers hang up, so why not offer self-service options? A conversational AI solution means they find answers immediately.
Quicker Solutions
AI uses predetermined step-by-step guides, FAQs, and other available information to direct your customers. Your team also saves time by reducing the calls they must answer in a workday.
Give Your Customers 24/7 Assistance and Watch Your Brand Expand
What's worse than waiting minutes or even hours for a live agent? Wait overnight, and you'll soon see why your customers feel like they do!
When live agents clock out, your company still needs to offer customer engagement.�
Becoming Intelligent About Artificial Intelligence
The benefits of conversational AI range from improving operational efficiency to providing multichannel support. Will you be adding it to your business system? Don't wait too long.
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