Phone System Services -Berwyn, IL 60402
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Berwyn, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: 3 Unique Ways You Can Use It To Improve Your Business appeared first on Andromeda Technology Solutions.
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities which are beneficial for businesses of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
VoIP Technology for Chicagoland Professionals: Top Features
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using the call analytics available with a VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: more and more VoIP providers are expanding integration options with popular CRM solutions. This connects your data, dialer and CRM (customer relationship management). Integration is something you must consider when choosing the best solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems, including VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways you can use this data:
Customer Satisfaction Analysis: VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes using AI integration. AI can detect moods based on speech patterns. This data will be invaluable.
AI Enabled Translators: For businesses with global needs, AI translators can assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full-time receptionist managing all inbound calls.
5G service increases call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system. The cloud based VoIP phone system operates over your internet connection, so the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these features or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
Back in the early days of Windows, the OS didn't have a very good reputation. The dreaded Blue Screen of Death was an all-too-common occurrence and plugging peripherals into a Windows-based PC was referred to as "Plug and Pray" functionality. Since then though, the company really has come a long way and Windows 10 users rarely have any issues adding peripherals to their systems, and almost never see the BSOD. Until recently, that is.
Recent changes to the code have resulted in a resurgence of the appearance of the Blue Screen of Death, and it is not a development welcomed by the company's legions of customers. Fortunately, the company quickly recognized just how serious the issue was and took the step of issuing an emergency, out of band fix to address the issue.
Specifically, you need the update if you start seeing crashes when you attempt to connect to WPA3 Wi-Fi networks. Based on research conducted by Microsoft, this bug would have been introduced when you or a member of your IT staff applied one of two updates. The first was KB4598298, which was released on January 21, 2021, and the second KB4601315, which was released on February 9, 2021.
The company stressed that if your network is currently using WPA2, you're almost certain not to be affected by the issue. Also, they said that for those on WPA3 networks, the issue is most likely to occur when you disconnect and reconnect to a WPA3 network, or when your computer wakes from sleep or hibernation, versus a cold boot.
In any case, if you are seeing a notable increase in crashes to desktop, and especially if you start seeing the dreaded Blue Screen of Death, the fix is a simple one. Just grab and apply the KB5001029 patch and that should be the end of the issue.