Phone System Services -Calumet-City, IL 60409

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities which are beneficial for businesses of all sizes and markets.

Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.

VoIP Technology for Chicagoland Professionals: Top Features

VoIP Phone Systems can help you improve account management and client relationships . . .

Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?

Call Analytics: There are many data points you can assess using the call analytics available with a VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.

Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.

CRM Integration: more and more VoIP providers are expanding integration options with popular CRM solutions. This connects your data, dialer and CRM (customer relationship management). Integration is something you must consider when choosing the best solution for your business.

Artificial Intelligence (AI) Technology will expand into new places

AI is exciting and opens up possibilities for many technologies and systems, including VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways you can use this data:

Customer Satisfaction Analysis: VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes using AI integration. AI can detect moods based on speech patterns. This data will be invaluable.

AI Enabled Translators: For businesses with global needs, AI translators can assist with conference calls and translation in real time.

Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full-time receptionist managing all inbound calls.

5G service increases call speed, quality and capabilities

While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system. The cloud based VoIP phone system operates over your internet connection, so the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available.

As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.

If you are interested in discussing the future of your phone system, one of these features or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.

The post Professional VoIP Phone Systems: Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.

VoIP stands for voice over internet protocol. Putting it plainly, this means that a VoIP phone system uses an internet connection to make and receive phone calls.  

While on premises PBX phone systems are still a great option for many businesses, the option of a VoIP system can offer your business certain advantages.  

Here are the 5 top advantages of a VoIP system for business telecommunications: 

1 Excellent Call Quality – When you are placing a call or answering one you won’t be able to notice any difference in the quality from a traditional landline. As long as you have a constant internet connection and enough bandwidth to support call volumes, sound quality is exceptional.

2. Extra Features and Capabilities* – VoIP systems offer more flexible services at a better price. Here are some of the features your VoIP system can offer: 

• Twinning – your desk phone and cell phone can be set to ring simultaneously  
• Soft Phone option – you don’t even have to have a desk phone. Your VoIP calls can be made directly through a headset and your PC.  
• Voicemail to Email/Text – have messages forwarded to your inbox or cellphone via text  
• Teleconferencing – get your group together all on one call without adding more software 
• Call recording – allows you to share recordings, or review  
• Call logs – these can help with productivity, planning, etc. 

             *extras depend on individual plans and systems 

3. Secure – Standard encryption protocols are used in VoIP systems. Be sure to discuss end-to-end encryption with your IT service team and telecom service group.  

4. Portability – As long as you have internet access, you will be able to use your VoIP system. You will be able to make and receive calls from multiple devices. It also allows you to set a status to inform colleagues whether you are available to take calls. 

5. Cost Effective – Operating costs for a VoIP system are less than for traditional phone companies. There is no separate network needed for data. Field workers can teleconference or video conference without traveling back to the office. They can also answer calls from almost anywhere. VoIP handsets are less expensive. 

One thing your VoIP telecommunication system provider will discuss with you is having a reliable internet connection. This is an integral part of the entire system. 

Andromeda offers many different options for business phone systems including VoIP. Give our telecommunication experts a call today to discuss which option would fit your business best. 

The post 5 Advantages of a Professional VoIP Phone System appeared first on Andromeda Technology Solutions.

Hackers and scammers have hit the ground running in 2021, launching an extensive new phishing campaign that targets the legions of PayPal users around the world. The campaign is being run on both text message and email channels and if you're a PayPal user, you may have already seen it. If you haven't, in the days and weeks ahead, you'll probably get a text or an email to the effect that the company has detected suspicious activity on your account.

It will say the company has taken the step of "limiting" your account, which puts restrictions on withdrawing, sending or receiving money. Whether you get the text or email variant of the communication, the scammers will "helpfully" include a link, and ask you to verify your account information in order to remove these restrictions.

Naturally, this isn't a legitimate PayPal communication and if you tap or click on the link, you'll be sent to a spoof page that looks like it contains a PayPal login box. Unfortunately, if you attempt to log in, all you'll be doing is handing your login credentials over to the scammers, giving them unfettered access to your account. If you maintain a balance in your PayPal account, it will be promptly drained. If you have bank accounts or credit cards linked to your account, you can expect them to be abused.

This isn't a new idea or a new type of campaign, but it is one of the first coordinated efforts we've seen in 2021 and as such, it pays to be aware of it.

If you get a communication regarding your PayPpal account and you even suspect that it might be true, rather than relying on the link supplied in the text or email, open a new tab and navigate to PayPal's login page manually. That's the easiest way to avoid this type of scam.

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