Phone System Services -Calumet-City, IL 60409

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.

Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.

These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.

Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.

It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.

If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:

1. Consult an IT Vendor with Network Security experience

Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.

You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.

Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.

Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.

2. Make sure you have a plan for emergency numbers

While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.

Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.

Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.

If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.

3. Find a vendor who can support your solution

There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.

A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.

All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.

When choosing your hardware and service provider you want to ask the following:

• How long has the company been around (they pop up and disappear far more often than you’d think)?
• Who is going to provide service to the hardware?

You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.

Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.

The post VoIP Phone Solutions: 3 Steps To Protect Yourself & Your Business appeared first on Andromeda Technology Solutions.

Do you feel as though you get a lot of spam mail? If so, you should know that you actually get almost a hundred times more than what you think you're getting.

However, most modern email systems (including Google's G-mail) do a spectacular job of filtering, which keeps the vast majority of it from ever reaching your inbox in the first place.

Even so, you probably get an annoying amount of spam, and one of the natural questions that arises from that is some variation of 'why am I getting so much of this junk?' Believe it or not, researchers now have an answer to that very question!

A research team from Stanford University recently partnered with Google to study more than a billion emails filtered by Gmail between April and August of 2020. They found one striking common thread: You are much more likely to receive spam emails if your email address was captured as part of a data breach. In fact, that fact alone makes you five times more likely to be targeted by spam email.

In some ways, that fact isn't terribly surprising. After all, spammers and scammers operate mostly from email lists and those lists have to be generated and compiled from somewhere. It turns out that the 'somewhere' is almost always a database captured during a data breach.

This, though, points to a simple defense. If you change your email address at about the same frequency you buy a new pair of shoes, you'll periodically give yourself a chance to start fresh.

Sure, there are some challenges involved with that, not the least of which is updating your contacts with your latest email address. Also, of course, if you have hundreds of contacts that might be impractical, but if you keep a relatively low profile on the web anyway, then occasional shedding one email skin for another is a very good way to keep spam to a minimum. At the very least, it's something to consider.

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