Phone System Services -Dupage-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Dupage County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
“Time Is Money”
The fact is, downtime and productivity loss from phone system failure can cost your business thousands of dollars in the blink of an eye. Today you have hundreds of options at their fingertips (literally); all one search engine away.
Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new phone system due to lack of preparation.
That being said, check out these 5 signs your pbx phone system is on its last leg.
Signs of PBX Phone System Failure
- Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix.
- Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue.
- Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function?
- Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail-to-Email, Mobility, Remote Support and streamlined programming.
- System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.
We have several different options in business phone systems. Our knowledgable staff is here to answer any questions you may have and help you choose the most robust system for a great price. Contact us today.
The post 5 Signs Your Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.
Since VoIP came on the telecom scene back in the early 2000’s it has grown in popularity and become a commonly used term in the business community. With more and more technology moving to internet/cloud based delivery it makes sense that our phones do the same.
VoIP offers many features that a legacy phone system doesn’t. When it comes to choosing a system that connects your business to the outside world, you have to take many factors into consideration.
That being said, we would like to provide you a brief list of pros and cons to VoIP systems. Remember, each business and each setup interact with VoIP differently. Some of these may or may not apply to your phone company. It is always important to consult a reputable vendor who understands both your telephone and your current IT setup first.
The VoIP Option: Pros & Cons Explained
Monthly Cost Savings: Perhaps the biggest advantage of choosing VoIP is the opportunity for monthly savings. Traditional systems depend on landlines (POTS lines) to connect your calls. Some VoIP systems allow you to cancel all landlines and connect calls via internet. This cuts out the middle (your phone company). Do not be fooled though. You still pay for service to this system on a per phone basis.
Lower Hardware Costs: VoIP systems are typically less costly up front. This depends on the type of system you are purchasing and the options your vender offers. Sometimes there is no upfront cost at all for these systems. However, we all know nothing in life is REALLY free. Many times when a company offers free hardware, they build that price into your monthly cost. Be sure to look into this before signing on the dotted line.
Versatility and Scalability: VoIP allows you to tailor your phones and features to your business needs. Systems come as basic or feature rich as you want. Do you need CRM features? Call parking? Auto attendant? Twinning? Presence Management? These are all features that VoIP can provide. It should be mentioned that PBX systems offer these functions too.
Portable/Professional: VoIP is great for people on the move. Switching from an office phone to a mobile phone? VoIP can make a switch between phones seamless. These features allow clients to transfer quickly between phones. Imagine you are on the phone with a prospect and don’t want to hang up but you’ve got a meeting you have to leave for . . . with enhanced features you can press a button and transfer that call to your cell phone without the prospect even knowing you’ve left your office.
Sound quality: When transferring calls over the internet instead of a landline, there can be a decrease in the sound quality. VoIP takes up more bandwidth and depends on a strong internet connection for best call quality. Not only do you need a constant and steady internet connection, you also need to make sure that your bandwidth will support the demands of your office.
Power outages: VoIP requires power and an internet connection, so if power goes out you can expect service disruptions for your phones. Having one emergency landline or call forwarding takes care of this problem, in case an emergency ever arises.
Hidden Costs & Hardware Ownership: While we mentioned cost savings as a plus for VoIP phones, those same savings can bite you in the end. Be wary of a provider offering free equipment. This typically means they are charging you EVERY month for hardware. On top of that, many VoIP providers entice customers with great deals on hardware but aren’t clear about who owns what. If you aren’t clear about those finer details you may find yourself paying every month for years on hardware you don’t even own only to have it taken away when you switch providers.
If you’ve made it this far into this article, I’m sure you’ve noticed that each characteristic has positive and negative elements to it. Phones are a very tricky topic for many business owners.
The one absolute positive you have is that by collaborating with Andromeda, you’ve chosen a technology partner that puts your interests above all else. We help our clients install all varieties of phone systems including PBX Systems, Hybrid IP Office systems, Cloud VoIP systems and more. The most important piece of the VoIP puzzle is choosing a vendor you trust.
If you are considering a new phone system for your business, give us a call today and let us guide you through your options.
The post The VoIP Phone Option: Pros & Cons Explained appeared first on Andromeda Technology Solutions.
In 2020, hackers around the world have increasingly gravitated to ransomware as their preferred method of attack. This year, there have been dozens of high-profile, successful attacks on companies around the world.
Whirlpool, one of the largest home appliance manufacturers in the world, is the latest company to fall victim to this type of attack.
The company is truly one of the titans in the industry, with nearly sixty locations scattered around the world and employing nearly 80,000 people. Unfortunately, their impressive size made them a tempting target. In their case, the hackers that breached their system utilized the Nefilim ransomware strain, managing to exfiltrate a variety of sensitive data before encrypting files on a number of company servers.
It has become increasingly common for hacking groups to publish some or all of the data they steal in a bid to hurt the company they attacked, and that's precisely what happened in this case. Thus far, the leaked data has included documents relating to accommodation requests, medical information requests, background checks, employee benefits and more.
There's no doubting that the publication of these documents are damaging to the company, but based on Whirlpool's investigation into the matter, the scope and scale of the data breach was quite small. Only a handful of corporate servers were infected and the files that were encrypted didn't impact the company's operations in any way.
It should also be noted that the hackers who control the Nefilim strain aren't terribly active, tending to only make occasional attacks targeting larger corporations. Other recent victims include Luxottica, The Dussman Group, Orange S. A. and the Toll Group.
At this point, all of the impacted Whirlpool servers have been fully restored, but the damage is done. It remains to be seen if the hackers behind the attack will publish more data, or if they've already released everything they stole. Stay vigilant. Your firm could be next.