Phone System Services -Franklin-Park, IL 60131

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

There are many options available to you when purchasing a professional telephone system.

And there are many companies out there that want you to purchase your professional phone solutions from them.

So – how do you make sure you are getting the best phone system for your business AND make sure that you are working with a company that puts your interests first?

We’ve put together a list of 5 of the top questions you should ask yourself when it comes to a professional telephone system and the telephone service providers that install them for your business.

5 Questions You Want To Ask Yourself  Before Purchasing A Professional Telephone System

1. What are your 5 year total costs for the system?

This is an important question that is often overlooked when purchasing a professional telephone system. There are many factors that impact total cost but typically there are two different types of systems that you are taking into consideration.

• Hosted VoIP Telephone Systems
• On Premises PBX Telephone Systems

Within those two options there are different options and models but the key difference is where the majority of the hardware exists.

In a hosted or cloud based phone system, you don’t have equipment in the office. Instead it is ‘hosted’ in the cloud. You simply have phones that you plug into the network.

With an on premises solution, your professional telephone system and equipment exist in your office. Most of the time this is in a ‘box’ mounted in your IT closet.

The reason the distinction between these two is important is because they have different costs associated with them.

With hosted VoIP you are essentially paying every month for service to the phones and the software that allows inbound and outbound calls to your network.

With an on premises system, you buy the hardware up front and you pay for telephone lines (POTS lines) to give you connectivity.

To look at costs for each type of system you’ll want to consider recurring monthly service charges, hardware costs and service/maintenance costs.

NOTE: when considering a hosted VoIP phone system, make sure that you find out what your taxes will be each month. Many times, these rates are not included in quotes and can add on hundreds of dollars to your monthly costs.

2. Who owns the equipment?

When it comes to any hardware you are using at the office, it is important to figure out who actually owns the equipment.

With an on premises option, you buy the hardware up front and install it. You own it. Simple as that.

If you choose to go with a hosted solution, you want to look into who actually owns the equipment. Many times, you are renting the phones you use from your service provider. Even if you are only paying $25.00 per phone per month, multiply that out over a year and look at how much you’ve paid to rent out phones you don’t own.

On top of that, if you ever want to switch providers or decide you want to purchase an on premises system, you have to give the phones back and start from scratch. All that money spent on renting equipment is out the door with nothing to show for it.

3. Who is going to help you service your telephone equipment?

Things break – unfortunate but true. So when you are having issues with your phone system, who will you call to come out and service it? How long will it take for technicians to get to your issues? Do you have a dedicated team or is it just whoever is available? Do they offer emergency service?

These are all questions you’ll want to ask anyone proposing their phone solution to you. All too often, business owners are sold on phone solutions that have no local service providers for technical issues.

Different technology vendors work with specific types of systems and you want to make sure you are buying a system that you can get serviced professionally and promptly.

4. Will the telephone solution grow with your business?

Each telephone system has its own list of features and compatibilities. But each one also has specific capabilities when it comes to scaling.

There are specific hardware components in phone systems that limit the number of telephones, calls or mailboxes you can set up at any one time.

If you are purchasing a system today but plan to add a call center next year, you want to make sure that you talk to your vendor about that before you purchase. That way, you can make sure that your solution is capable of that type of growth.

Not only that, depending on your business model and needs, you’ll also want to make sure that you choose a telephone system that best suits your day to day practices which brings us to our fifth question.

5. Does this phone system offer all of the features and functions you need?

Every business has its own needs when it comes to phones. Some are very simple and others are more complex. If you use your phones the way many small to midsized business do, all you’re looking for is a connection, some basic functionality (receptionist phone, easily transfer calls, put people on hold, maybe a conference phone for conference calls etc.).

At the same time, you may have a sales team that is constantly on the road which means you’d like the ability to transfer calls to your cell phone, voicemail-email set up, voicemail to text set up. You may want direct extensions or maybe when an inbound sales call comes in you want every sales person’s phone to ring until someone picks up.

The list of features goes on and on. And that doesn’t even include third party applications that integrate security, presence management and more.

Make sure you are working with a vendor that can help guide you and manage the different functions and features on the market.

Request a Consultation

A Professional Telephone System can be complex but it definitely doesn’t have to be.

If you’re in the right hands with a vendor who makes it a priority to get to know your business and your needs, most of these questions can be answered without an issue.

If you’re thinking about adding to your phone system, switching to a different type of system or you know you need something new but don’t know where to start, our account managers are ready and more than willing to help guide you through the process.

Take the first step and give us a call at the office (815) 836-0030 or fill out the form below and request a phone call with our team.

The post 5 Questions To Ask Before Purchasing A Professional Phone System For Your Business appeared first on Andromeda Technology Solutions.

There's a new worm making the rounds on Windows and Linux-based servers that you should be aware of. This nasty bit of code has been spreading rapidly, using simple brute-force methods to break into public facing-services like Tomcat, MySQL, Jenkins, WebLogic and others. Unfortunately, the prevalence of weak passwords protecting these public-facing systems has made the brute force attacks that much more successful.

Once the worm muscles its way onto a vulnerable system, the hackers controlling it are using it to drop copies of SMRig onto the compromised system, using it to mine cryptocurrency on their behalf. As malware goes, that's one of the least damaging options the hackers could have chosen, though it is still problematic. It still ties up an increasing percentage of your system's resources, putting it to work for the hackers. Still, it would be a trivial matter for them to swap out the payload with something far more destructive if they saw fit to.

This is not a sophisticated piece of code, but as the hackers controlling it have demonstrated, they don't need it to be. The sad and simple truth is that far too many people rely on rudimentary, easy to guess passwords, which makes it easy for even simple brute-force techniques to succeed. In short, there's so much low-hanging fruit on the web that the hackers are enjoying solid success without having to try very hard.

Don't fall victim to this worm. If it's been a while since you've reviewed security on your company's network, now is a great time to do that. Start by making sure that your passwords aren't so simple that it only requires trivial effort to crack them. Be sure you're taking backups at regular intervals and that if you have any "smart" devices connected to your network, they're as secure as you can make them. Stay vigilant, this is a minor threat in the larger scheme of things, but it's a problem you don't want to find yourself having to deal with.

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